1. Introduction

Fingod is product from Nexus Associate. At Fingod we aim to ensure a satisfactory experience with our payment gateway services. This Refund Policy outlines the conditions under which refunds may be issued for transactions processed through our payment gateway. By using our services, you agree to the terms of this policy.

2. Eligibility for Refunds

Refunds are generally provided under the following conditions:

• Errors in Transaction: If a transaction was processed in error, such as a duplicate charge or incorrect amount.
• Non-Delivery of Services: If the services paid for through our payment gateway were not provided.

3. Non-Refundable Transactions

The following types of transactions are non-refundable:

• Fees: Transaction fees or service charges associated with processing payments.
• Custom or Special Orders: services that were custom-made or specially ordered.
• Digital Goods: Downloadable digital products, unless otherwise stated.

4. Refund Request Process

To request a refund, please follow these steps:

• Contact Us: Reach out to our customer service team at emailaddresshere within 2days/48Hours of the transaction.
• Provide Details: Provide details of your transaction, including the transaction ID, date, and amount, as well as a description of the issue.
• Submit Supporting Documents: If applicable, submit any supporting documents or evidence related to the issue or request.

5. Refund Processing Time

Once we receive your refund request, we will review it and respond within 7 business days. If your refund is approved, it will be processed and credited to the original payment method within 10-15 business days . Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

6. Partial Refunds

In certain cases, a partial refund may be issued based on the nature of the issue or the terms of our Service Guarantee. Any partial refunds will be communicated to you with the details of the adjustment.

7. Dispute Resolution

If you have a dispute regarding a refund, please contact us at info@fingod.in to resolve the issue. We will make reasonable efforts to address and resolve disputes in a fair manner.

8. Changes to the Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on our website, and the updated policy will take effect as of the date of posting. We encourage you to review this policy periodically.

9. Contact Information

For any questions or concerns about this Refund Policy or to request a refund, please contact us at:info@fingod.in
Beena Nivas, Eruva West
Eruva PO, Kayamkulam
Alappuzha, Kerala 690572

Thank you for visiting www.fingod.in We appreciate your business and look forward to serving you.

10. Governing Law

This Refund Policy is governed by and construed in accordance with the laws of Alappuzha Jurisdiction