1. Introduction

Fingod is product from Nexus Associate. At Fingod we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our payment gateway services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

When you use our payment gateway, we may collect the following types of information: Personal Identification Information: Such as your name, email address, phone number, and billing address.
Payment Information: Such as credit card details, bank account information, and transaction history. Note that we do not store your credit card information; it is handled directly by our third-party payment processor.
Transaction Data: Details about the transactions you conduct through our payment gateway, including transaction amount, date, and merchant details.
Technical Data: Including your IP address, browser type, operating system, and other technical information related to your device and usage of our services.

3. How We Use Your Information

We use the information we collect for the following purposes:
Processing Transactions: To facilitate and process payments, refunds, and other financial transactions.
Customer Support: To assist you with inquiries, disputes, and technical issues related to our payment gateway.
Compliance: To comply with legal obligations, prevent fraud, and ensure the security of our services.
Improvement: To analyze transaction data and improve our payment gateway services.

4. Sharing Your Information

We may share your information in the following circumstances:
With Third-Party Service Providers: We may share your information with third-party payment processors, fraud detection services, and other service providers necessary to process transactions and provide our services. These providers are required to handle your information securely and in accordance with our privacy practices.
Legal Requirements: We may disclose your information if required by law or to comply with legal processes, regulations, or enforceable government requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. This includes using encryption, secure servers, and other security practices. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. After this period, we will securely delete or anonymize your data.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your
personal information:
Access: You can request access to the personal data we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal data, subject to certain conditions.
Objection: You can object to the processing of your personal data under certain circumstances.
To exercise these rights, please contact us using the information provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our app, and the updated policy will take effect as of the date of posting. We encourage you to review this policy periodically to stay informed about how we protect your
information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:info@fingod.in
Beena Nivas, Eruva West
Eruva PO, Kayamkulam
Alappuzha, Kerala 690572

Thank you for visiting our website We appreciate your business and look forward to serving you.

10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Alappuzha Jurisdiction

Refund Policy

1. Introduction

Fingod is product from Nexus Associate. At Fingod we aim to ensure a satisfactory experience with our payment gateway services. This Refund Policy outlines the conditions under which refunds may be issued for transactions processed through our payment gateway. By using our services, you agree to the terms of this policy.

2. Eligibility for Refunds

Refunds are generally provided under the following conditions:

• Errors in Transaction: If a transaction was processed in error, such as a duplicate charge or incorrect amount.
• Non-Delivery of Services: If the services paid for through our payment gateway were not provided.

3. Non-Refundable Transactions

The following types of transactions are non-refundable:

• Fees: Transaction fees or service charges associated with processing payments.
• Custom or Special Orders: services that were custom-made or specially ordered.
• Digital Goods: Downloadable digital products, unless otherwise stated.

4. Refund Request Process

To request a refund, please follow these steps:

• Contact Us: Reach out to our customer service team at emailaddresshere within 2days/48Hours of the transaction.
• Provide Details: Provide details of your transaction, including the transaction ID, date, and amount, as well as a description of the issue.
• Submit Supporting Documents: If applicable, submit any supporting documents or evidence related to the issue or request.

5. Refund Processing Time

Once we receive your refund request, we will review it and respond within 7 business days. If your refund is approved, it will be processed and credited to the original payment method within 10-15 business days . Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

6. Partial Refunds

In certain cases, a partial refund may be issued based on the nature of the issue or the terms of our Service Guarantee. Any partial refunds will be communicated to you with the details of the adjustment.

7. Dispute Resolution

If you have a dispute regarding a refund, please contact us at info@fingod.in to resolve the issue. We will make reasonable efforts to address and resolve disputes in a fair manner.

8. Changes to the Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on our website, and the updated policy will take effect as of the date of posting. We encourage you to review this policy periodically.

9. Contact Information

For any questions or concerns about this Refund Policy or to request a refund, please contact us at:info@fingod.in
Beena Nivas, Eruva West
Eruva PO, Kayamkulam
Alappuzha, Kerala 690572

Thank you for visiting www.fingod.in We appreciate your business and look forward to serving you.

10. Governing Law

This Refund Policy is governed by and construed in accordance with the laws of Alappuzha Jurisdiction